Services provided by WellNow Urgent Care include treatment for non-life-threatening illnesses and injuries. The addition of locations in Cicero, Fairmount and Fayetteville made it the largest urgent care provider in Central New York. WellNow Urgent Care, is a conglomerate of walk-in urgent care clinics that serve as alternatives to emergency rooms across Upstate New York. WellNow employs very few physicians or registered nurses, opting for their practices to be mid-level-driven- by physician assistants, medical assistants, and LPNs being utilized as clinical staff instead. ![]() WellNow Urgent Care was founded in Big Flats, New York in 2012 and relocated its headquarters to Chicago, Illinois in 2022. The staff are more than burnt out, the management practices favoritism and retaliation against the employees when speaking out about the conditions, - more.WellNow Urgent Care, formerly Five Star Urgent Care, is a conglomerate of walk-in urgent care clinics that serve as alternatives to emergency rooms across Upstate New York. This is very clearly a for profit organization running as a business model, not a patient care centered model. There is no consideration for risk management, staff safety/ health or patient safety. As a mid level provider you are left to run a clinic alone with very little directive or help, seeing volumes of 50-60 patients alone, with inexperienced staff, and even worse management. I’ve been in the medical profession for about 10 years and this is the worst organization I have worked for. The “management” is a team in which also does not have any medical credentialing, experience or knowledge and essentially are directing medical professionals with no consideration to the patients safety, or providers medical licensing. There is no actual management at individual sites to manage the ancillary staff- the responsibility falls onto the provider. The only supervising physicians available are “on call” that are employed and other facilities and out of the region, that either do not respond in a timely matter or not at all. As a core provider, you are running a clinic that is constantly functioning with the bare min staff or short staffed with ancillary staff that have very minimal to no medical background/ experience. I unfortunately left the company as I feared for my medical license, and wish I would’ve left sooner. I was employed as a provider for wellnow for the WNY region, working for multiple of their locations for about 3 years. Take patients to an exam room, make Bank runs, and clean up at the end of my shift when my relief comes. Turning on the television, have a morning huddle, report if someone is not in attendance or is late, open up, get each patient, register patients, run insurance, collect payments, answer phone calls, emails, and faxes. What is a typical day like for you at the company?Ĭome in a little early and clean because the person that closed the night before didn’t have the chance to clean do to them being even more short staffed at night then in the morning. ![]() If you work the front desk they didn’t expect you to leave the front desk to use the bathroom. Stressful when upper management Was there because they had unrealistic expectations. What is the work environment and culture like at the company? Most of the time we could not take a lunch break, or your break is interrupted to do more work. We were consistently short staffed, and forced to go work like that for months. The company do not expect you to have a life outside of the company! No work/life balance. What is the most stressful part about working at the company? ![]() Only having to work 3 days and being away from there four days! What is the best part of working at the company?
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